U.S. Citizen Services
In case of emergency, please contact the nearest U.S. Embassy or U.S. Consulate General at the following contact numbers:
Beijing: 010-8531 4000 or 011-86-10-85314000 if you are calling from the U.S.
Chengdu: 028-8558 3992 or 011-86-28-85583992 if you are calling from the U.S.
Guangzhou: 020-3814 5775 or 011-86-20-38145775 if you are calling from the U.S.
Shanghai: 021-3217 4650 or 011-86-21-32174650 if you are calling from the U.S.
Shenyang: 024-2322 1198 or 011-86-24-23221198 if you are calling from the U.S.
For medical assistance, click here (PDF 937 KB) for a list of hospitals in China.
For general information on traveling to China, also visit the Department of State's website on international travel.
Beijing ACS window hours are 8:30 a.m. to 12:00 noon and 2:00 p.m. to 4:00 p.m. on Monday, Tuesday, and Friday. On Wednesday and Thursday, we are only open 8:30 a.m. to 12:00 noon. We are closed Thursday afternoons except for passport pickup and emergency situations.
Important Security Announcement
The Embassy does not permit any electronics or large bags to be brought inside. Bring a hard copy of all documents and photos that you need for your appointment. You will be able to store your cell phones with the Embassy guards, but we advise not to bring any large bags, backpacks, suitcases, or packages, as there is limited storage with the guards.
Passport applications must be made in person at the Embassy’s American Citizen Services office. New passports are generally issued within two weeks after application. Limited validity emergency passports may be issued in special circumstances.
Our cashier can accept payments in U.S. dollar cash, Chinese RMB cash, traveler’s checks, or credit cards, including Visa, MasterCard, American Express, Diners Club, and Discover (in U.S. dollars only).
We DO NOT take personal checks. Please click here for some frequently used consular fees.
To better serve customers and reduce waiting times, the following routine services are by appointment only: passport renewals, reporting the birth of a child, notarial services, and marriageability affidavits.
Please click here to access the appointment calendar. Please print your appointment confirmation or save it on your computer for future tracking. If you are applying for a passport, please fill out your application online using State Department forms.
IMPORTANT REMINDER: Do not wait in line with U.S. visa applicants. Show your passport or other type of photo ID and your appointment confirmation sheet to the local People’s Armed Police (Wujing in Chinese), and they will let you in without waiting.
Please arrive at least 15 minutes before your appointment to allow sufficient time to clear security and enter the waiting room.
Scheduled appointments will be automatically canceled for applicants who arrive more than 15 minutes after their scheduled time. Applicants who arrive late must make a new appointment via the ACS website.
To make an appointment for a U.S. visa, please click here.
Please note it takes at least 3-4 months to receive approval of renunciation from Washington. The Embassy will hold your U.S. passport during this period.
For information regarding renunciation of U.S. citizenship, please see this website.
To schedule an appointment for the initial interview, applicants may send an email to BeijingACS@state.gov. Please note that due to complexities of the renunciation process, applicants may not make an appointment for a renunciation interview via our website.
How to Contact Us
American Citizen Services
U.S. Embassy, Beijing
No. 55 An Jia Lou Road
Telephone: (8610) 8531-4000
The American Citizen Services office is located at the U.S. Embassy, No. 55 An Jia Lou Road, Chaoyang District, Beijing (北京市朝阳区安家楼路55号). American citizens with an appointment or other walk-in services should enter the Consular Section at the Embassy's east gate. The east gate is located at the Tian Ze Road intersection of An Jia Lou Road (天泽路和安家楼路交汇处), close to the Ladies’ Street (Nüren Jie 女人街) and Laitai Flower Market (莱太花卉市场), near the Kempinski Hotel (凯宾斯基饭店)and Lufthansa Shopping Center (燕莎友谊商城). The nearest subway location is the Liang Ma Qiao (亮马桥) stop on line #10. American Citizen Services is on the second floor of the Consular Building.
Many answers to common questions can be found on our website, so please check the website first. If you are still unable to find the answer to your question, you may contact us at BeijingACS@state.gov. Please do not submit inquiries about nonimmigrant visas to this email address. .
ACS Closure Notice
American Citizen Services office will be closed on the following days:
June 14 Tuesday In-service day
July 4 Monday Independence Day
In case of emergencies, please call the Embassy's emergency number at 011-86-10-85314000 if you are calling from the United States or 010-85314000 if you are calling within China.