U.S. Citizen Services
AMERICAN CITIZEN SERVICES
In case of emergencies, please contact (011-86-10) 8531-4000 if you are calling from the United States, or 010-8531-4000 if you are calling from China. For medical assistance, click here for lists of hospitals in China.
For general information on traveling to China, also visit the Department of State's website on international travel.
For more information on current avian influenza, please click here.
ACS window hours are 8:30 a.m. to 12:00 noon and 2:00 p.m. to 4:00 p.m. on Monday, Tuesday and Friday. We are open only in the morning on Wednesday and Thursday. We are closed Thursday afternoons except for passport pickup and emergency situations.
Important Security Announcement
Cell phones and large bags not permitted: The Embassy does not permit any electronics to be brought inside, so make sure to bring a hard copy of all documents and photos that you need for your appointment. You will be able to store your cell phones with the Embassy guards, but we advise not to bring any large bags, backpacks, suitcases, or packages, as there is limited storage with the guards.
Passport applications must be made in person at the American Citizen Services office of the Embassy. New passports are generally issued within two weeks after application. Limited validity emergency passports may be issued in special circumstances.
U.S. cash, equivalent RMB cash, traveler’s checks or credit cards (Visa, MasterCard, American Express, Diners Club, or Discover; in U.S. dollars only).
We DO NOT take personal checks. Please click here for some frequently used consular fees.
To better serve customers and reduce waiting times, all routine services in ACS are by appointment only.
Passports for minors and adults - renewal, lost/stolen, first issuance.
To add visa pages to a U.S. passport.
To apply for a Consular Report of Birth Abroad (CRBA) and first U.S. passport for children.
To return to submit additional documents for a pending CRBA
Please click here to access the appointment calendar. Please print out your appointment confirmation or save it on your computer for future tracking. If you are applying for a passport or extra visa pages, please fill out your application on line using the State Department forms.
To make an appointment for a U.S. visa, please click here;
To make an appointment to file an immigrant petition or ask questions related to U.S. green card, please call 010-8531 3111 or send email to email@example.com with U.S. Citizenship and Immigration Services.
For the most up-to-date information on days the ACS Unit is closed, please see the ACS Closure Notice on the right side of this webpage.
Visitors may receive several services during the same visit to American Citizen Services. Please make a separate appointment for each individual service.
Please print out your appointment confirmation or save it on your computer for future tracking.
IMPORTANT REMINDER: If you have an appointment with the American Citizen Services section, you do not need to wait in line with visa applicants before entering the Embassy. Show your passport (or other photo ID) and your appointment confirmation sheet to the local guards, and they will let you without waiting.
Please arrive at least 15 minutes before your appointment time to allow sufficient time to clear security and enter the waiting room.
Scheduled appointments will be automatically canceled for applicants who arrive more than 15 minutes after their scheduled time. Applicants who arrive late must make a new appointment via the ACS website.
- Apply for Reports of Death.
- Report a passport lost / stolen when you are in urgent need to travel outside of China. Bring proof of pending travel to ACS.
- Warden Registration may be done online. (Click here for online warden registration)
- Pick up passport and/or Consular Report of Birth Abroad (CRBA) upon notification when they are ready.
- Pick up Social Security checks or ask questions about Social Security benefits.
- Submit additional documents requested for a pending passport application.
- Register to vote.
Please note that it takes at least 6 - 8 weeks to receive the approval of the renunciation from Washington. The Embassy will hold your U.S. passport during this period.
For information regarding renunciation of U.S. citizenship, please see here.
To schedule an appointment for the initial interview, applicants may call (86-10) 8531-4000 or send an email to BeijingACS@state.gov. Please note that due to the complexity of the renunciation process applicants may not make an appointment for a renunciation interview via our website.
How to contact us
American Citizen Services
U.S. Embassy, Beijing
No. 55 An Jia Lou Road
Telephone: (86-10) 8531-4000
FAX: (86-10) 8531-3300
The ACS office is located at the U.S. Embassy, No. 55 An Jia Lou Road, Chaoyang District, Beijing （北京市朝阳区安家楼路55号）. American citizens with an appointment or other walk-in services should enter the Consular Section at the Embassy's east gate. The east gate is located at the Tian Ze Road Intersection of An Jia Lou Road （天泽路和安家楼路交汇处）, close to Ladies’ Street (Nüren Jie女人街) and Laitai Flower Market （莱太花卉市场）, opposite the Kempinski Hotel （凯宾斯基饭店）and Lufthansa Shopping Center （燕莎友谊商城）. The nearest subway location is the Liangmaqiao stop on line #10. ACS is on the second floor of the Consular Building.
Many answers to common questions can be found on our website, so please check the website first. If you are still unable to find the answer to your question, you may contact us at BeijingACS@state.gov. Please do not submit inquiries about nonimmigrant visas to this email address. If you have a question about a nonimmigrant visa, please fax (86-10) 8531-3333.
ACS Closure Notice
American Citizen Services office will be closed on the following days:
In case of emergencies, please call the Embassy's emergency number at 011-86-10-85314000 if you are calling from the United States or 010-85314000 if you are calling within China.